Payment

All EU residents will be charged our current prices including either 25, 12 or 6% VAT/sales tax.

The VAT plus delivery costs will be shown in the checkout area, before you confirm the purchase. There is no VAT applicable on sales to residents outside of the EU. In these cases the product prices without VAT and the relevant delivery cost will be shown in the checkout area before you confirm the purchase. Import taxes and customs fees, according to each country’s legislations, will be paid by the customer in connection with the delivery of the goods. Please make sure to choose the desired country of delivery in the checkout area in order to see correct prices. 

In the checkout area, there is a small box where you enter and activate your gift certificate or discount code. Please check the box to activate. Then type or paste in your code (it contains 16 numbers with a hyphen every 4 numbers). Please click the button "Activate". The order value will be updated and a text describing the code will appear on the right side in your shopping cart.

Of course, it is possible to enter both a discount code and a giftcard/voucher when you going through our checkout.

Always activate your code one at a time - the discount code first, then click "Activate" and then specify the giftcard/voucher and click "Activate".

However, it is not possible to add more than one discount code to each order, as long as nothing else has been specified in the campaign terms. The same applies if you want to add several giftcards to the same order - activate one gift card at a time. 

You can pay by credit card (VISA & Mastercard) or Paypal. 

Klarna is a Swedish online financial services provider. We collaborate with Klarna when it comes to handling credit card payments and other payment methods.

Even if you chose card payment, your order confirmation will just state "Klarna" as payment method. You will also receive a separate e-mail from Klarna with payment information after placing your order. This is just for your information. If you have questions about a charge from your credit card or other payment specific questions, you are welcome to contact Klarna: https://www.klarna.com/international/

Klarna is a Swedish online financial services provider. We collaborate with Klarna when it comes to handling credit card payments and other payment methods. Even if you chose card payment, your order confirmation will just state "Klarna" as payment method. You will also receive a separate e-mail from Klarna with payment information after placing your order. This is just for your information. If you have questions about a charge from your credit card or other payment specific questions, you are welcome to contact Klarna at:  https://www.klarna.com/international/ directly. 

You can pay by credit card in all Outnorth webshops.

When you are being asked to enter your credit card information in the check out, you are on an encrypted page. The transaction handled by Klarna, one of the leading payment service providers in Northern Europe. Klarna is PCI certified and use 3D Secure protocol, developed by VISA and MASTERCARD, in their services. Outnorth also has a SSL certificate, so you as a customer can feel safe knowing no one else can get access to the information you are submitting when making your payment. 

When you make your order in our shop, the money will be reserved on your credit card. The money will be charged from your card, when we send the order from our warehouse. 

We always send an order confirmation by e-mail to the e-mail address that you submitted when you placed your order. The most common reason for not receiving this is that there was a misspelling in the email address. Another option is that the confirmation has landed in your spam folder. Have a look there and if you do not find it, reach out to our customer support so we can help you. 

This reservation will be cancelled automatically within a few days. If it is not cancelled within this period, please contact your bank so they can help you.